Nikki Waters - Foster City CA, US Amy Alterman - Foster City CA, US Laurence Poirier - Foster City CA, US Stan Myers - San Mateo CA, US Bruce Twedt - San Mateo CA, US
International Classification:
G06Q 40/00
US Classification:
705 35
Abstract:
Embodiments of the invention relates to a methodology consisting of using active account management to segment a portfolio with internal behavior score bands and a number of key performance metrics. In one potential embodiment, a server computer receives a set of data for NPSL accounts and identifies a risk for each account in the plurality of accounts. Accounts may then be grouped, and adjustments made in an ongoing basis to groups of accounts within the portfolio based on updated risk and use status.