Abstract:
Described is a workflow and procedure that automates the process of requesting feedback on a software solution from a customer (user). A system facilitates creating a feedback request that is sent to a user, by which the user launches the software solution and a feedback tool. Via the tool, the customer provides rich actionable feedback, which is maintained in a data store for subsequent action, e.g., review by a product owner/development team. The development team may take action on the feedback, and notify the user, closing the loop with the user.