Cisco
Service Delivery Executive
Dell May 2010 - Aug 2014
Senior Manager Itsm Delivery
Ocarina Networks Sep 1997 - Aug 2014
Senior Manager - Itsm Service Delivery
Education:
Baylor University 1994 - 1997
Baylor University 1993 - 1997
Hendrix College 1993 - 1997
Skills:
It Service Management Service Delivery Itil Cloud Computing It Operations Data Center Enterprise Architecture Vendor Management It Strategy It Management Management Disaster Recovery Incident Management Sdlc Enterprise Software Change Management System Deployment Service Management Process Improvement Outsourcing Pmo It Outsourcing Service Desk Business Process Improvement Bmc Remedy Professional Services Managed Services Virtualization Leadership Pmp Solution Architecture Integration Project Management Infrastructure Itil Certified Problem Management Strategy Business Analysis Sla Business Process Cross Functional Team Leadership Pre Sales Saas Software Project Management Requirements Analysis Software Development Life Cycle Technical Support Program Management Public Sector