Tekmark Global Solutions
Project Manager
Verizon Feb 2001 - Dec 2009
Manager - Process Efficiency
Verizon 1986 - 2009
Manager
Education:
Geneva College 1996
Masters, Organizational Leadership
Mckeesport Area High School 1976
Penn State University
Bachelors, Bachelor of Arts, Business
Skills:
Process Improvement Team Leadership Customer Satisfaction Service Delivery Troubleshooting Integration Crm Program Management Cross Functional Team Leadership Customer Service Product Management Talent Management Telecommunications Business Analysis Management Analysis Change Management Call Centers Team Building Account Management Project Management Vendor Management Outsourcing Operations Management Wireless Leadership