Atlanta, GA since May 2013
Client Service Manager
Level 3 Communications / Global Crossing Ltd. - Greater Atlanta Area Jul 2011 - May 2013
Client Service Manager
C3G Project Management Group Jul 2010 - Jul 2011
Volunteer Facilitator of Job Networking Group
Atlanta Datacom Inc. Feb 2004 - Mar 2010
Client Service Project Manager
BellSouth Long Distance (currently AT&T) Jun 2003 - Feb 2004
Customer Service Account Manager
Education:
University of Tennessee-Knoxville
Skills:
Management Telecommunications Project Management Program Management Customer Service Managed Services Software Documentation Contract Management Business Analysis Business Development Integration Account Management Voip Budgets Team Leadership Vendor Management Solution Selling Analysis Mpls Networking Wireless Time Management Sales Customer Satisfaction Cross Functional Team Leadership Long Term Customer Relationships Process Improvement Change Management Customer Retention Team Building Crm Service Management Cloud Computing Customer Oriented Strategic Planning Troubleshooting Leadership Contract Negotiation Telecom Expense Management Service Delivery Ethernet Project Planning Salesforce.com Data Center Saas Telephony Customer Relationship Management Business Process Improvement Voice Over Ip Wireless Technologies