Anita Z Bailey

Anita Bailey Bayonne, NJ

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Work:

Petz Enterprises

Jan 2014 to 2000
Technical Support Representative IBBS
Cartersville, GA
Apr 2012 to Apr 2013
Technical Support Representative Convergys
Cartersville, GA
Jan 2012 to Jul 2012
Client Service Representative West Corporation
Pensacola, FL
Dec 2011 to Jul 2012
Customer Service Representative/Team Lead United Bronx Parents, INC.
Bronx, NY
May 2004 to Dec 2008
Administrative Assistant

Education:

Post University
CT.
2014 to 2016
BA in Human Services Monroe College
New Rochelle, NY
2002 to 2004
AA in Computerized Office Technology John Jay High School
1992 to 1997
High School Diploma in Law

Skills:

More than 4 years successful experience in customer service and support and over 6 years of administrative services with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, technical support and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both and Mac systems; Lotus 1-2-3, Microsoft Excel, , Microsoft Word, Power Point, etc. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as Total Quality Customer Service Professional. Develop plan, conduct audits and variance analyses and filings, and maintain/update accurate inventories. Technical Support and Tax software support.

Anita Bailey Smyrna, GA

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Work:

CONVERGYS (DIRECTV)
Marietta, GA
2010 to 2011
Customer Service & Problem Res Rep II WEST CORPORATION
Pensacola, FL
2010 to 2010
Team Leader/CAE UNITED BRONX PARENT'S INC
Bronx, NY
2004 to 2008
Administrative Assistant BAYER COMPANY- Tarrytown
White Plains, NY
2002 to 2002
CLASSIC WESTCHESTER TEMP AGENCY

Education:

Monroe College
New Rochelle, NY
2002 to 2004
Associates in Computerized Office Technologies John Jay High School
Brooklyn, NY
1992 to 1997
Diploma