Troubleshooting • Technical Support • Active Directory • Windows 7 • Microsoft Office • Windows • Service Desk • Networking • Windows Server • Windows Xp • Itil • It Service Management • Software Installation • Servers • Computer Hardware • Disaster Recovery • Operating Systems • Vmware • System Administration • Network Administration • Vendor Management • Customer Service • Process Improvement • Linux • Business Analysis • Sccm • Laptops • Software Documentation • Virtualization • Sharepoint • Security • Project Management • Service Delivery • It Management • Help Desk Support • Vpn • Hardware • Microsoft Exchange • Incident Management • Group Policy • Blackberry Enterprise Server • Lotus Notes • Data Center • Information Technology • Management • It Strategy • Citrix • System Deployment • It Operations • Visio
Ameriprise Financial Services, Inc.
Design Engineer
Cliftonlarsonallen
Senior It Consultant
Logicalis Jun 2014 - Apr 2016
End User Service Desk Analyst
Unisys Jan 2012 - Jun 2014
Level 3 Deskside Technician
Ibm Oct 2010 - Jan 2012
Deskside Support Technician
Education:
Globe University 2013 - 2014
Associates, Associate of Arts
Minnesota School of Business 2009 - 2010
Skills:
Troubleshooting Technical Support Active Directory Windows 7 Microsoft Office Windows Service Desk Networking Windows Server Windows Xp Itil It Service Management Software Installation Servers Computer Hardware Disaster Recovery Operating Systems Vmware System Administration Network Administration Vendor Management Customer Service Process Improvement Linux Business Analysis Sccm Laptops Software Documentation Virtualization Sharepoint Security Project Management Service Delivery It Management Help Desk Support Vpn Hardware Microsoft Exchange Incident Management Group Policy Blackberry Enterprise Server Lotus Notes Data Center Information Technology Management It Strategy Citrix System Deployment It Operations Visio
Certifications:
Mobile Iron Certified Administrator Itil Foundation Certificate In It Service Management License 1321500306 License Gr750170322Aj