Greenstone Farm Credit Services
Systems Administrator
Aegon Global Technology Mar 2016 - Nov 2017
Level 2 Operations: Distibuted Service Center - Intermediate Infrastructure Support Engineer
Aegon Global Technology Mar 2015 - Mar 2016
Senior Helpdesk Analyst
Aegon Global Technology Feb 2012 - Mar 2016
Customer Service Center - Level 2 Analyst
Aegon Global Technology Dec 2009 - Feb 2012
Customer Service Center 12Hr Phone Analyst
Education:
University of Northern Iowa 2014 - 2017
Masters, American History
Mount Mercy University 2012 - 2013
Bachelors, Management
Iliff School of Theology 2008 - 2008
Buena Vista University 2003 - 2008
Skills:
Technical Support Microsoft Office Troubleshooting Customer Service Information Technology Windows 7 Windows Server Networking Help Desk Support Call Centers Computer Hardware Sccm Active Directory Software Installation Bmc Remedy Disaster Recovery System Administration Vmware Hardware Incident Management Process Improvement Good Mobile Microsoft Exchange Iphone Oral and Written Communication Skills Vpn Itil Process Remote Troubleshooting It Service Delivery Research Service Level Agreements Windows Registry Systems Analysis Windows 10 Server Administration
Interests:
Cooking Civil Rights and Social Action Gaming Environment Reading Science and Technology Camping Human Rights Animal Welfare Arts and Culture