Better Business Bureau
Accredited Business Advocate
The Coca-Cola Company Feb 2014 - Apr 2015
Targeted Sales Agent
Anchor Graphics Oct 2010 - Dec 2013
Account Executive
Call Center Quality Management 2007 - Nov 2008
Operations Manager
Call Center Quality Management 2003 - 2007
Account Manager
Education:
Academy of Computer Careers 2001 - 2003
Bryan Institute
University of Oklahoma
Skills:
Customer Satisfaction Account Management Call Center Customer Experience Customer Service Technical Support Sales Process Desktop Support Sales Support Supervisory Skills Operations Management Customer Retention Team Leadership Mentoring Quality Assurance Customer Relations Troubleshooting Team Management Direct Sales Relationship Marketing Telecommunications Strategic Planning Management Coaching Sales Operations Inventory Management Analysis New Business Development Sales Management Training Team Building Crm Call Centers Cross Functional Team Leadership B2B Forecasting Solution Selling Product Marketing Program Management Software Documentation Leadership Sales