Hca
Patient Access Director
Anthem, Inc. Apr 2014 - Jul 2016
Process Improvement Manager
Anthem, Inc. Apr 2009 - Apr 2014
Inside Sales Management Lead
Anthem, Inc. Sep 2007 - Apr 2009
Inside Sales Agent
Anthem, Inc. Feb 2005 - Sep 2007
Customer Service Specialist
Education:
Bluefield College
Bachelors, Bachelor of Science, Leadership, Management
Skills:
Health Insurance Team Building Project Management Sales Process Business Process Improvement Vendor Management U.s. Health Insurance Portability and Accountability Act Organizational Leadership Collections Management Patient Satisfaction Hmo Patient Registration
Allstate May 2002 - Jun 2013
Compliance Specialist
Allstate May 2002 - Jun 2013
Business Process Consultant
Allstate Aug 1995 - May 2002
Processing Specialist
Franklin Furniture Feb 1993 - Aug 1995
Office Manager
Pepsico Jan 1984 - Jan 1988
Account Service Representative
Education:
Dominion Business School 1991 - 1993
Floyd E. Kellam High School 1979 - 1981
Skills:
Insurance Customer Service Process Improvement Management Team Building Requirements Analysis Analysis Property and Casualty Insurance Change Management Outlook Training Consulting Sharepoint Business Process Improvement Concise Writing Project Implementation Microsoft Office Microsoft Outlook Metrics That Matter User Acceptance Testing Manual Rating Reference Online Information Sap Business Objects Teamsite Interwoven Web Ex Web Conferencing Nintex Workflows Six Sigma Six Sigma Process Improvement
Interests:
Animal Welfare Children Disaster and Humanitarian Relief Health
Bishop Hendricken High School Warwick RI 1976-1980
Community:
Bruce Ottomano, Ed Mott, Roy Zawislak, Michael Grass, Deb R, Sanjiv Aggarwal, William Dimaio, Wayne Carvalho, John Pari, Larry Gallogly, Allan Fenner, Paul Tata
Arthur Wilson, Mark Okelley, Chris Cantrell, Elihue Bowie, Homer Scott, Monquita Hightower, Christy Williams, Kenny Pierce, Gary White, Christy Kivlehen, Lonnie Ezell