Skills:
Operating Systems: Linux and Microsoft; MS Server 2000, [] Methodologies: Ciscos Eight Step Troubleshooting Methodology Testing Tools: Ciscos (RTMT) Real Time Monitoring Tool collects traces from IP Telephony servers; Cisco Routers/Switches IOS debug; Wireshark. Software: Cisco Unified Communication Manager (CUCM 4 to 9.x); Unity Voicemail; Cisco Unified Contact Center Express (UCCX 5 to 9.x); Cisco Presence (CUPS 6 to 9.x), Cisco Meeting Place, Cisco Webex Meeting Server, Cisco Unified Contact Center Enterprise (UCCE) , Cisco Voice Portal (CVP 4, 7, 8). CUIC; Office Applications: MS Office Suite: Word, Excel, Visio, Outlook, PowerPoint. Network Protocols: TCP, UDP, Routing protocols: OSPF, EIGRP, BGP Hardware: MCS78xx Servers, UCS Serie C Databases: SQL Server (2000, 2005), PostgreSQL. Virtualization: Vmware ESXi, Workstation, VirtualBox. Monitoring: SolarWinds Orion, Cisco Works and OpenNMS. Wireless: Cisco Wireless Controller (2100, 4000, 5500 series) Telepresence: Cisco VCS, C40, C20, Ex90, DX650, Polycom