Michelle L Northrop

Vp, Global Customer Support

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Location:

77 Van Ness Rd, Mechanicville, NY 12118

Industry:

Computer Software

Work:

Onsolve
Vp, Global Customer Support
Send Word Now Jan 2015 - Oct 2015
Director of Customer Support
Send Word Now Aug 2012 - Jan 2014
Client Support Manager
Tango Media Systems Oct 2011 - Aug 2012
Client Services Representative
Send Word Now Oct 2011 - Aug 2012
Associate Director of Customer Support

Education:

State University of New York College at Cortland 2003 - 2007
Bachelors, Advertising, Sport Management, Communications Jamestown High School

Skills:

Training
Software Documentation
Business Analysis
Microsoft Office
Technical Training
Troubleshooting
Crm
Project Management
Vendor Management
Salesforce.com
Technical Support
Databases
Team Leadership
Process Improvement
Technical Writing
Project Planning
Management
Personable
Sharepoint
Networking
Visio
Data Analysis
Integration
Sql
Software Development
Access
Analysis
Saas
Dedicated
Flexible
Content Management
Managed Hosting
Microsoft Sql Server
Web Applications
Xml
Html
Software Project Management
Linux
Quality Assurance
Css
Oracle
Sdlc

Certifications:

Effective Communicator, Level 1
Cool Headed, Level 2
Customer Focused, Level 2
Customer Focused, Level 1
Managing Customer Expectations
License Outstanding Customer Service
License Attitudes For Service
License Live Online Training

Michelle Northrop

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Michelle Northrop

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