AppleOne (Client: Ansafone) Orange, CA Nov 2014 to Jan 2015 Customer Service RepresentativeThe Customer Service Experts (T.C.S.E) Chino Hills, CA Oct 2014 to Nov 2014 Customer Service Ambassador/ ConciergeHealthTrio LLC Tucson, AZ Jun 2014 to Jul 2014 Product Telephone Support Rep IIIIntuit Tucson, AZ Dec 2013 to Feb 2014 Customer Service RepresentativeCustomer Contact Channels (C3) (Solavei Client) Tucson, AZ Sep 2012 to Nov 2012 Floor Support/Customer Service RepresentativeCoworx Staffing INC. (AT&T Client) Tucson, AZ Sep 2011 to May 2012 Floor Support/Escalation Supervisor
Education:
Ashford University Clinton, IA 2010 to 2016 Bachelor of Arts in Healthcare AdministrationRuben S. Ayala High School Chino Hills, CA Sep 2000 to Jun 2004 Diploma
Skills:
Hipaa Certified, Quickbooks Pro, Quickbooks Online Payroll, Microsoft Office (Outlook, Word and Excel),Familiarity with Key Performance Indicators (KPIs) ,MS Windows proficient ,Call center metrics, decoding aptitude ,Exceptional telephone etiquette,Avaya Software knowledge,Shipping and Receiving professional, Forklift Operator, Reach Truck Operator, Cash Handling Experience, Lottery Sales