Skills:
Understanding of troubleshooting techniques Communication with computer users both in person and over the phone. (Walking people through services) Understanding of troubleshooting and operating Windows XP, Windows 7, Windows 8 and 8.1 (drivers, updates task manager, add or remove programs etc.) Understanding of printer use, connection and maintenance. Experience operating and connecting some fax and copy machines. Understanding of maintenance for computers (cleaning and preventive care) Understanding of security software Understanding of current hardware and replacing parts. Assembly, disassembly and replacing computer components Excellent customer service skills Excellent communication skills Leadership and decision making skills