Gail Living Haddock

US Patent:

7742999, Jun 22, 2010

Filed:

Apr 30, 2002

Appl. No.:

10/134680

Inventors:

James R. Moran - Leesburg VA, US
Gail Haddock - Haymarket VA, US
Greg Weston Smith - Warrenton VA, US
Todd Brannam - Alexandria VA, US

Assignee:

AOL Inc. - Dulles VA

International Classification:

G06F 17/60
G06F 3/00
G06F 9/44
G03G 15/00

US Classification:

705346, 715707, 715733, 715168, 715708, 715710, 715704, 705 8, 705 144, 705 26, 705 11, 705305, 705304, 399 10, 399 8, 399 12

Abstract:

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

US Patent:

20030080988, May 1, 2003

Filed:

Apr 30, 2002

Appl. No.:

10/134678

Inventors:

James Moran - Leesburg VA, US
Gail Haddock - Haymarket VA, US

International Classification:

G09G005/00

US Classification:

345/705000

Abstract:

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

US Patent:

20100250452, Sep 30, 2010

Filed:

May 7, 2010

Appl. No.:

12/775794

Inventors:

James R. Moran - Leesburg VA, US
Gail Haddock - Haymarket VA, US
Greg Weston Smith - Warrenton VA, US
Todd Brannam - Alexandria VA, US

Assignee:

AOL, INC. - Dulles VA

International Classification:

G06Q 10/00

US Classification:

705304

Abstract:

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

US Patent:

20130073471, Mar 21, 2013

Filed:

Sep 14, 2012

Appl. No.:

13/620621

Inventors:

James R. Moran - Leesburg VA, US
Gail Haddock - Haymarket VA, US
Greg Weston Smith - Warrenton VA, US
Todd Brannam - Alexandria VA, US

International Classification:

G06Q 10/00

US Classification:

705304

Abstract:

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

US Patent:

20130073472, Mar 21, 2013

Filed:

Sep 14, 2012

Appl. No.:

13/620622

Inventors:

James R. Moran - Leesburg VA, US
Gail Haddock - Haymarket VA, US
Greg Weston Smith - Warrenton VA, US
Todd Brannam - Alexandria VA, US

International Classification:

G06Q 30/00

US Classification:

705304

Abstract:

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.