Verizon Wireless
Global Technical Support Expert
At&T Jul 2013 - Sep 2013
Wireless Specialist
Education:
Cape Fear Community College 2013 - 2015
Skills:
Mobile Devices Voip Microsoft Office Wireless Telecommunications Direct Sales Routing and Switching Ccna Troubleshooting Penetration Testing Technical Writing
Certifications:
License Comptia A+ Certification License Comptia Network+ Certification Comptia, License Comptia A+ Certification Comptia, License Comptia Network+ Certification Comptia Security Ccna Comptia A Ce Comptia Network Ce
Sd Worx Uk & Ireland
Corporate It Service Manager
Getronics
Team Leader -Change and Release Management
Getronics Mar 2014 - Jan 2015
Change, Release, Capacity and Availability Management
Jpmorgan Chase & Co. 2009 - 2012
Change Management Lead
Jpmorgan Chase & Co. 2006 - 2009
Release Management
Education:
Glasgow Caledonian University 2013 - 2013
Master of Business Administration, Masters
The Open University 2009 - 2009
Bell College
Bachelors, Bachelor of Arts, Business Administration
Skills:
Change Management Release Management Management Business Analysis Process Improvement Business Process Improvement Stakeholder Management Project Delivery Project Portfolio Management Relationship Management Pmo Project Planning It Service Management Itil Implementation It Service Delivery Capacity Management Outsourcing Cross Functional Team Leadership Leadership Development Lead Management Customer Relationship Management Relationship Building Supplier Relationship Management Build Strong Relationships Service Design Service Transition Service Delivery Resource Development Employee Engagement Continuous Improvement Operations Management Onshore Operations Performance Reviews Recruiting Presentation Skills Cross Cultural Communication Skills Client Presentation Team Mentoring Coaching and Mentoring
Certifications:
Itil Service Management Practitioner In Release and Control Management Itil It Service Management Itil Foundation Version 3 Project Managing It Projects Iseb Business Analysis