Ultimate Software - Weston Florida since Sep 2011
Cloud Support Director
Ultimate Software Aug 2009 - Sep 2011
SaaS Application Manager
Ultimate Software Feb 2008 - Aug 2009
Tier II/III Technical Support Manager
ultimate software Oct 2007 - Feb 2008
Tier III Technical Support
Ultimate Software Apr 2005 - Oct 2007
Tier II Technical Support Engineer
Skills:
Saas Technical Support Cloud Computing Troubleshooting Active Directory Microsoft Sql Server Windows Server Virtualization Project Management Disaster Recovery Customer Satisfaction Enterprise Software Cognos Windows 7 Software Implementation Incident Management Business Intelligence Metrics Customer Service Netbackup Server Architecture Ssrs Software Installation Vendor Management Management Server Administration Problem Management Microsoft Office Process Improvement Business Analysis Server Management Computer Network Operations Citrix Integration Sql Windows Server 2008 Network Operations Project Execution Customer Relations Data Center Customer Relationship Management Vmware System Administration Innovative Problem Solver It Management Leadership It Strategy Itil Program Management Strategy
Certifications:
Mcse Microsoft Aws Certified Sysops Administrator - Associate Itil Foundations Certified Support Professional Certified Support Manager Body Language For Leaders Building Trust