Clifford J Harris

US Patent:

20140192969, Jul 10, 2014

Filed:

Jan 4, 2013

Appl. No.:

13/733917

Inventors:

- Armonk NY, US
Clifford V. Harris - Cedar Park TX, US
Brendan F. Coffey - Rhinebeck NY, US
Christopher J. Dawson - Arlington VA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 3/54

US Classification:

37921301

Abstract:

In a method for processing a telephone call, a telephone call originating from a first telephone number and being placed to a second telephone number is intercepted, the second telephone number being previously associated with a telephone service account of a first customer and currently associated with a telephone service account of a second customer. A determination that the first customer is more likely the intended recipient of the telephone call than the second customer is made. Making the determination includes determining that the first telephone number is included at a point in time in a call history of the second telephone number when the second phone number was associated with the telephone service account of the first customer. An action relating to the call is performed in response to the determination that the first customer is more likely the intended recipient of the telephone call than the second customer.