Expert Consultant at Zintro Inc., Partner Consultant at StreetSmart Call Centre
Location:
Waterloo, New York
Industry:
Outsourcing/Offshoring
Work:
Zintro Inc. since Mar 2011
Expert Consultant
StreetSmart Call Centre since Sep 2009
Partner Consultant
Advanced Call Center Technologies Dec 2009 - Feb 2011
Director Of Operations - Consultant
Tritium Card Services Sep 2008 - Jun 2009
Site Director - Consultant
ACT Technologies 2005 - 2007
Site Director
Education:
Skidmore College 1985 - 1987
BA, Sociology/Social Work
Junior College of Albany 1980 - 1982
Associate of Science (A.S.), Business Administration, Management and Operations
Skills:
Call Center Six Sigma Strategic Planning Training Management BPO Operations Management Process Improvement Workforce Management Outsourcing Performance Management Vendor Management Team Management Management Consulting Team Building Business Process Improvement Coaching Change Management Customer Service Business Development
Honor & Awards:
"Top Dog" Collection Award
Master Ethics Certification - GE Capital
Direct Energy - Greater Pittsburgh Area since Feb 2011
Business Developement Manager
AT&T - Columbus, Ohio Area Jun 2008 - Feb 2011
Senior Sales Consultant
Sprint Nextel - Cleveland/Akron, Ohio Area Jan 2003 - May 2008
Senior Sales Consultant
Skills:
Solution Selling Account Management Sales Process Sales Operations Sales Customer Retention Marketing Strategy Relationship Management Project Management Social Media Marketing Sales Management Market Research Training Direct Sales Quotas Telecommunications Wireless Managed Services Sales Presentations Web Design Customer Satisfaction B2B Call Center Cellular Communications Building Relationships Cold Calling
Languages:
Spanish
Independent Computer & Network Security Professional
May 2003 to 2000 Maintenance WorkerBroadway Famous Party Rental Brooklyn, NY Feb 2002 to Nov 2002 Driver/HelperAu Bon Pain New York, NY Oct 2000 to Dec 2001 Customer Service Representative
Education:
Park West High School Jun 2002 High School Diploma