Saic Mar 2015 - Feb 2016
Senior Helpdesk Technician
Saic Mar 2015 - Feb 2016
Senior Service Desk Analyst and Knowledgebase Specialist
Isys Technologies Mar 2012 - Mar 2015
Help Desk Analyst
Ibm Nov 2007 - Mar 2012
Help Desk Analyst and Acting Team Lead
Education:
Aims Community College 2013 - 2017
Associates
Greeley Central High School 1978 - 1983
Skills:
Help Desk Support Security Clearance Information Technology Training Knowledge Management Knowledge Base Knowledge Sharing Knowledge Transfer Document Management Information Security Office Management Queue Management Problem Solving Outage Coordinator Team Building/Leadership Remote Access Technologies Remote Access Remote Desktop Escalation Troubleshooting Employee Training It Operations Itil Microsoft Office Microsoft Excel Microsoft Word Access Powerpoint Dos Mainframe Team Leadership Technical Support Windows 7 Website Development Web Design Leadership