Nationwide Insurance
Director
Allstate
Regional Claims Leader
Allstate Mar 2008 - Apr 2011
Frontline Performance Expert
Allstate Nov 1999 - Apr 2001
Frontline Performance Leader
Allstate Oct 1987 - Sep 1999
Claims Service Adjuster
Education:
Michigan State University 1983 - 1987
Bachelors, Bachelor of Arts, International Business
Cambridge University 1986
American Educational Institute
Associates, Law
Skills:
Insurance Claims Management Claim Leadership Process Improvement Customer Service Property and Casualty Insurance Management Training Strategic Planning Performance Management Customer Satisfaction Liability Call Centers Negotiation Underwriting Microsoft Office Contract Negotiation Microsoft Word Powerpoint Outlook Teaching Budgets English Windows Research